Terms & Conditions

Super Nannies is happy to advise you on all aspects of the process, e.g. deciding what your needs are, interview questions etc.

Super Nannies asks that candidates traveling by public transport be reimbursed for their traveling expenses, usually R60.00–R100.00 (this is a guideline only, you are welcome to ask each candidate what their transport cost was). We suggest at least a 1 day trial period to see how the nanny integrates with your family and how you relate to each other.

The registration fee covers interviews and 3 trial days. Should a client require additional trial days a fee of R100.00 per day will be charged.

Super Nannies offers an ongoing mediation and support service to help maintain a positive working relationship.

Super Nannies will provide you with all relevant contracts and paperwork for your nanny's employment.

All fees become due for payment upon presentation of invoice and by the time the nanny commences employment. Payment of our fee must be made by the date the nanny commences employment, otherwise the candidate will be withdrawn from the job.

Temporary placements

We do offer a 10 day service level agreement where a client may request a change of candidate but that only applies to clients that pay by the due date indicated on the invoice as well as a signed and returned service level agreement within the first 10 days of employment.

Should the client decide to employ our applicant on a permanent basis during or after a temporary assignment, Super Nannies will then invoice the client for a permanent recruitment fee.

The full fee will be applicable in the event of a client engaging any Super Nanny applicant within a twelve (12) month period on receipt of the applicant's profile document or an interview has been arranged and attended by the client, or any party to whom the client might have introduced the applicant to.

Permanent placement

We offer a 3 month guarantee whereby we offer a free replacement (for valid reason) of a candidate for the same position should the invoice issued be paid on time and the service level agreement signed and returned within 15 days of the candidate commencing employment.

Please note that the nannies are free agents until they start a trial service with a potential employer. This means we may send a nanny for more than one interview at a time. We work on a first come, first served basis. If we are in a situation where two potential employers are wanting to hire the same nanny, Super Nannies encourages the nanny to make the choice.

Our nanny agency's mission is to find the best possible match for both employer and nanny, to ensure a long term, healthy, working relationship.

The receipt of the terms and conditions as a tick box on the online registration form will signify your acceptance of these terms and conditions when engaging any applicant from Super Nannies.